San Benito Health Care District

Job Summary
We seek a highly skilled Desktop Support Technician to join our IT team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They will respond to queries, run diagnostic programs, isolate problems, and implement solutions to ensure optimal performance and usability of desktop systems. 

Responsibilities

•    Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•    Install, configure, and maintain desktop hardware, software, and peripherals.
•    Diagnose and resolve technical issues remotely or on-site, including troubleshooting hardware and software problems.
•    Set up and configure new desktop computers and peripheral devices.
•    Perform hardware and software upgrades and repairs as needed.
•    Collaborate with other IT team members to ensure efficient operation of the desktop computing environment.
•    Maintain inventory of desktop equipment, software licenses, and other IT assets.
•    Document technical procedures, configurations, and troubleshooting steps.
•    Train end-users on essential computer functions and software applications.
•    Adhere to company policies and procedures regarding IT security and data protection.
•    Stay current with technological advancements and industry best practices.
•    Other duties as assigned.

Required Skills/Abilities 

•    Proven experience as a Desktop Support Technician or similar role.
•    Strong knowledge of desktop operating systems, including Windows and macOS.
•    Experience with desktop hardware components and peripherals.
•    Proficiency in diagnosing and troubleshooting software and hardware issues.
•    Excellent communication and customer service skills.
•    Ability to work independently and prioritize tasks effectively.
•    Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Education & Experience

•    Bachelor's and Associate Degree in Computer Science, Education, Information Technology, Technical, Associates, Information Systems, Business, Graduate, Technology, Computer – Preferred.
•    Minimum of one year equivalent experience.

Job Type: Full-time, Day Shift

Pay: $29.00 - $34.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Hollister, CA 95023 (Required)

Ability to Relocate:

• Hollister, CA 95023: Relocate before starting work (Required)

You can access the application form here: https://www.hazelhawkins.com/~/careers/

Alternatively, you may submit your completed application directly to apply.jobs@hazelhawkins.com.

All job offers are contingent upon the successful completion of a background check, physical exam, drug test, and verification of education qualifications and credentials.  

San Benito Health Care District is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, status, military and veteran status and any other consideration protected by federal, state or local law (sometimes
referred to, collectively, as “protected characteristics”).